A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?

Last Updated on February 14, 2019 by Admin

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A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?

  • Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.
  • Explain that the original technician is no good and the supervisor will be told.
  • Suggest that the customer purchase a new computer.
  • Confirm the issues and give detailed instructions to solve the problem.
    Explanation:

    When dealing with customers, a technician must show professionalism in all aspects. When explaining the solution to solve the problem, a technician should provide a simple step-by-step process of instructions. The technician should speak in plain terms and avoid the industry jargon.

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Learning with Cisco Netacad, there are many exams and lab activities to do. Some instructor require students to complete all Chapter exams, Pre-Test, Practices Final, Final Exam and Chapter Quiz. No mater what instructors want you to do, examict.com offers all exams and lab activities answers and solutions with clear explanation. Our Experts have verified all exam answers before we published to the website. We recommended you to chose any relevant chapter from the following:

IT Essentials v6.0
Answers Online
ITE 6.0 A+ Cert Practice Exam 1 Online
ITE 6.0 A+ Cert Practice Exam 2 Online
Practice Final Exam Online
Final Exam Form A Online Form A
Final Exam Form B Online Form B
Final Exam All in One