A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?

Last Updated on February 14, 2019 by Admin

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A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?

  • everything that was done to try to solve the problem
  • only the solution, because this solved the problem
  • only the failed attempts, so that future technicians will know what not to try
  • a description of the problem and solution
    Explanation:

    Everything that was done to solve a problem should be documented, including failed attempts and the eventual solution. A description of the problem would have been previously documented.

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Learning with Cisco Netacad, there are many exams and lab activities to do. Some instructor require students to complete all Chapter exams, Pre-Test, Practices Final, Final Exam and Chapter Quiz. No mater what instructors want you to do, examict.com offers all exams and lab activities answers and solutions with clear explanation. Our Experts have verified all exam answers before we published to the website. We recommended you to chose any relevant chapter from the following:

IT Essentials v6.0
Answers Online
ITE 6.0 A+ Cert Practice Exam 1 Online
ITE 6.0 A+ Cert Practice Exam 2 Online
Practice Final Exam Online
Final Exam Form A Online Form A
Final Exam Form B Online Form B
Final Exam All in One