Last Updated on December 2, 2018 by Admin
IT Essentials Chapter 4 Exam Online 2018
Learning with Cisco Netacad, there are many exams and lab activities to do. Some instructor require students to complete all Chapter exams, Pre-Test, Practices Final, Final Exam and Chapter Quiz. No mater what instructors want you to do, examict.com offers all exams and lab activities answers and solutions with clear explanation. Our Experts have verified all exam answers before we published to the website. We recommended you to chose any relevant chapter from the following:
| IT Essentials v6.0 | |||
| Assignments | Practice Quizzes | ||
| Answers | Online | Answers | Online |
| Chapter 4 Exam | Online | Chapter 4 Quiz | Online |
| Next Chapter | |||
| Chapter 5 Exam | Online | Chapter 5 Quiz | Online |
| Lab Activities Answers & Solution | |||
| NA | |||
ITE -- Chapter 4
Time limit: 0
Quiz-summary
0 of 26 questions completed
Questions:
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
- 21
- 22
- 23
- 24
- 25
- 26
Information
ITE -- Chapter 4
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading...
You must sign in or sign up to start the quiz.
You have to finish following quiz, to start this quiz:
Results
0 of 26 questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 points, (0)
| Average score |
|
| Your score |
|
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
- 21
- 22
- 23
- 24
- 25
- 26
- Answered
- Review
-
Question 1 of 26
1. Question
1 pointsWhich negative environmental factor does cleaning the inside of a computer reduce?Correct
Incorrect
Accumulated dust inside the computer can prevent the flow of air and can hinder cooling.Hint
Accumulated dust inside the computer can prevent the flow of air and can hinder cooling. -
Question 2 of 26
2. Question
1 pointsWhich component can be easily damaged by the direct spray of compressed air when cleaning inside the computer case?Correct
Incorrect
When you clean the inside of the computer, hold the fan blades in place. This prevents over-spinning the rotor or moving the fan in the wrong direction.Hint
When you clean the inside of the computer, hold the fan blades in place. This prevents over-spinning the rotor or moving the fan in the wrong direction. -
Question 3 of 26
3. Question
1 pointsOn the production floor, a furniture plant has laptops for process monitoring and reporting. The production floor environment is around 80 degrees Fahrenheit (27 degrees Celsius). The humidity level is fairly high around 70 percent. Fans are mounted in the ceiling for air circulation. Wood dust is prevalent. Which condition is most likely to adversely affect a laptop that is used in this environment?Correct
Incorrect
Most laptops are created to be tolerant of a wide range of humidity levels and room temperatures. Dust, however, can cause overheating and failures.Hint
Most laptops are created to be tolerant of a wide range of humidity levels and room temperatures. Dust, however, can cause overheating and failures. -
Question 4 of 26
4. Question
1 pointsA vegetable canning plant uses laptops for monitoring of assembly lines. The production environment has an ambient temperature around 75 degrees Fahrenheit (24 degrees Celsius). The humidity level is around 30 percent. Noise levels are high due to the canning machinery. The laptops are in a wooden box that tightly surrounds the laptop on three sides. Which factor is most likely to adversely affect a laptop that is used in this environment?Correct
Incorrect
The temperature and humidity levels are within normal expectations for laptops. Noise isn't a factor. The wooden box environment would prevent proper air flow.Hint
The temperature and humidity levels are within normal expectations for laptops. Noise isn't a factor. The wooden box environment would prevent proper air flow. -
Question 5 of 26
5. Question
1 pointsA scientific expedition team is using laptops for their work. The temperatures where the scientists are working range from -13 degrees Fahrenheit (-25 degree Celsius) to 80 degrees Fahrenheit (27 degrees Celsius). The humidity level is around 40 percent. Noise levels are low, but the terrain is rough and winds can reach 45 miles per hour (72 kilometers per hour). When needed, the scientists stop walking and enter the data using the laptop. Which condition is most likely to adversely affect a laptop that is used in this environment?Correct
Incorrect
Even though laptops are normally manufactured to operate within a wide range of temperatures, the lower temperature is below freezing and not an optimal environment.Hint
Even though laptops are normally manufactured to operate within a wide range of temperatures, the lower temperature is below freezing and not an optimal environment. -
Question 6 of 26
6. Question
1 pointsWhat is part of creating a preventive maintenance plan?Correct
Incorrect
Documenting the frequency of tasks allows for a systematic check of the hardware and software to ensure proper operation.Hint
Documenting the frequency of tasks allows for a systematic check of the hardware and software to ensure proper operation. -
Question 7 of 26
7. Question
1 pointsA technician is performing hardware maintenance of PCs at a construction site. What task should the technician perform as part of a preventive maintenance plan?Correct
Incorrect
Construction sites are normally very dusty environments. The accumulation of dust in a PC can lead to failure of various components. There is a high risk of overheating due to cooling fans failing because of excessive dust buildup. The technician should ensure that all dust is removed from the intake fans as part of the maintenance process.Hint
Construction sites are normally very dusty environments. The accumulation of dust in a PC can lead to failure of various components. There is a high risk of overheating due to cooling fans failing because of excessive dust buildup. The technician should ensure that all dust is removed from the intake fans as part of the maintenance process. -
Question 8 of 26
8. Question
1 pointsWhich task should be part of a hardware maintenance routine?Correct
Incorrect
Hardware maintenance tasks include these procedures: • Remove dust from fan intakes; • Remove dust from power supply; • Remove dust from components found inside the computer; • Clean mouse and keyboard; • Check for and secure any loose cables. Maintenance tasks like defragmenting a disk or scanning a hard drive for errors are part of a software maintenance routine.
Hint
Hardware maintenance tasks include these procedures: • Remove dust from fan intakes; • Remove dust from power supply; • Remove dust from components found inside the computer; • Clean mouse and keyboard; • Check for and secure any loose cables. Maintenance tasks like defragmenting a disk or scanning a hard drive for errors are part of a software maintenance routine. -
Question 9 of 26
9. Question
1 pointsDuring the process of testing a theory of several probable causes to a problem, which should be tested first?Correct
Incorrect
Even though the customer may think that there is a major problem, start with the obvious issues before moving to more complex diagnoses.Hint
Even though the customer may think that there is a major problem, start with the obvious issues before moving to more complex diagnoses. -
Question 10 of 26
10. Question
2 pointsWhich two items could be used to help establish a plan of action when resolving a computer problem? (Choose two.)Correct
Incorrect
During the six steps of troubleshooting, once the cause of the problem is determined, the "establish a plan of action to resolve the problem and implement the solution" step is where a technician has to do more research by searching the Internet, talking to another technician, reviewing the history logs, manuals, forums, etc.Hint
During the six steps of troubleshooting, once the cause of the problem is determined, the "establish a plan of action to resolve the problem and implement the solution" step is where a technician has to do more research by searching the Internet, talking to another technician, reviewing the history logs, manuals, forums, etc. -
Question 11 of 26
11. Question
2 pointsWhich two types of data should be backed up before troubleshooting a computer for a customer? (Choose two.)Correct
Incorrect
Only customer created data is necessary for backup as a precaution to the troubleshooting process.Hint
Only customer created data is necessary for backup as a precaution to the troubleshooting process. -
Question 12 of 26
12. Question
1 pointsA customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. What should the technician do before performing diagnostic procedures on the disk?Correct
Incorrect
Always perform a backup before beginning any troubleshooting. Even though the data was backed up to a different partition, the data is still on the same hard drive. If the drive crashes, the data might not be recoverable.Hint
Always perform a backup before beginning any troubleshooting. Even though the data was backed up to a different partition, the data is still on the same hard drive. If the drive crashes, the data might not be recoverable. -
Question 13 of 26
13. Question
1 pointsWhat is the next step after a possible solution is implemented during a troubleshooting process?Correct
Incorrect
After the repairs have been completed, continue the troubleshooting process by verifying full system functionality and implementing any needed preventive measures.Hint
After the repairs have been completed, continue the troubleshooting process by verifying full system functionality and implementing any needed preventive measures. -
Question 14 of 26
14. Question
1 pointsAn employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?Correct
Incorrect
After the repairs have been completed, continue the troubleshooting process by verifying full system functionality and implementing any needed preventive measures.Hint
After the repairs have been completed, continue the troubleshooting process by verifying full system functionality and implementing any needed preventive measures. -
Question 15 of 26
15. Question
1 pointsWhat task should be completed before escalating a problem to a higher-level technician?Correct
Incorrect
Before escalating a ticket, document each test that has been performed. Information about the tests is vital if the problem needs to be escalated to another technician.Hint
Before escalating a ticket, document each test that has been performed. Information about the tests is vital if the problem needs to be escalated to another technician. -
Question 16 of 26
16. Question
1 pointsWhich step of the six-step troubleshooting process is where a technician would ask the computer user to print a document on a newly installed printer?Correct
Incorrect
After the problem has been resolved, a technician should always verify full system functionality to ensure that the solution worked properly. This usually involves having the user test the original problem to ensure that it is fixed and that no new problems have been introduced.Hint
After the problem has been resolved, a technician should always verify full system functionality to ensure that the solution worked properly. This usually involves having the user test the original problem to ensure that it is fixed and that no new problems have been introduced. -
Question 17 of 26
17. Question
2 pointsAfter a technician tests a theory of probable causes, what two actions should the technician take if the testing did not identify an exact cause? (Choose two.)Correct
Incorrect
If the exact cause of the problem has not been determined after you have tested all your theories, establish a new theory of probable causes and test it.Hint
If the exact cause of the problem has not been determined after you have tested all your theories, establish a new theory of probable causes and test it. -
Question 18 of 26
18. Question
1 pointsWhat is the preferred method to remove a disc from an optical drive that fails to eject the disc?Correct
Incorrect
If a computer will not eject the optical disc, to open the tray you can insert a pin in the small hole next to the eject button on the drive.Hint
If a computer will not eject the optical disc, to open the tray you can insert a pin in the small hole next to the eject button on the drive. -
Question 19 of 26
19. Question
1 pointsA technician is called to an office where the computer is randomly rebooting. Which of the given components would most likely cause this issue?Correct
Incorrect
A failing power supply could cause a computer to reboot or to emit a smell of burning electronics.Hint
A failing power supply could cause a computer to reboot or to emit a smell of burning electronics. -
Question 20 of 26
20. Question
1 pointsWhat would happen if a PC that contains a power supply that does not automatically adjust for input voltage is set to 230 volts and attaches to an outlet in the United States?Correct
Incorrect
In the United States, the wall outlet electrical power is standardized at 120 volts AC.Hint
In the United States, the wall outlet electrical power is standardized at 120 volts AC. -
Question 21 of 26
21. Question
1 pointsDuring the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?Correct
Incorrect
If RAM is not seated firmly in the motherboard DIMM slots, it will not function properly. RAM cannot be inserted backwards into a DIMM slot because both the RAM chip and the slot are keyed so they only fit one way.Hint
If RAM is not seated firmly in the motherboard DIMM slots, it will not function properly. RAM cannot be inserted backwards into a DIMM slot because both the RAM chip and the slot are keyed so they only fit one way. -
Question 22 of 26
22. Question
1 pointsAfter a new PCIe video card is added, the computer seems to boot successfully but it will not display any video. The computer was working properly before the new video card was installed. What is the most likely cause of the problem?Correct
Incorrect
If you connect a monitor to a video card while the integrated video adapter is still active in the saved settings in CMOS, the card may not output any video. Disable the integrated video adapter in the BIOS Setup before using the new video card.Hint
If you connect a monitor to a video card while the integrated video adapter is still active in the saved settings in CMOS, the card may not output any video. Disable the integrated video adapter in the BIOS Setup before using the new video card. -
Question 23 of 26
23. Question
1 pointsA user has opened a ticket that indicates that the computer clock keeps losing the correct time. What is the most likely cause of the problem?Correct
Incorrect
The CMOS battery holds the saved system BIOS settings, including the correct date and time. If the CMOS battery is dead or not connected properly, those settings can be lost.Hint
The CMOS battery holds the saved system BIOS settings, including the correct date and time. If the CMOS battery is dead or not connected properly, those settings can be lost. -
Question 24 of 26
24. Question
1 pointsAn employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem?Correct
Incorrect
Processor problems are often caused by faulty installations, incorrect CMOS setup, inadequate cooling and ventilation, and BIOS compatibility issues.Hint
Processor problems are often caused by faulty installations, incorrect CMOS setup, inadequate cooling and ventilation, and BIOS compatibility issues. -
Question 25 of 26
25. Question
1 pointsA user reports that images on a computer display are distorted. The technician sends an intern to look at the problem. What could the technician tell the intern to check first that does not involve hardware replacement or disassembly?Correct
Incorrect
Ask the user if any of the display settings have been changed or verify settings such as the resolution.Hint
Ask the user if any of the display settings have been changed or verify settings such as the resolution. -
Question 26 of 26
26. Question
1 pointsA user has connected an external monitor to a laptop VGA port. What is the next step the user should take?Correct
Incorrect
In order to send a video signal to an external display, it is common for a user to press the Fn key along with a multi-purpose key.Hint
In order to send a video signal to an external display, it is common for a user to press the Fn key along with a multi-purpose key.
Learning with Cisco Netacad, there are many exams and lab activities to do. Some instructor require students to complete all Chapter exams, Pre-Test, Practices Final, Final Exam and Chapter Quiz. No mater what instructors want you to do, examict.com offers all exams and lab activities answers and solutions with clear explanation. Our Experts have verified all exam answers before we published to the website. We recommended you to chose any relevant chapter from the following:
| IT Essentials v6.0 | |||
| Assignments | Practice Quizzes | ||
| Answers | Online | Answers | Online |
| Chapter 4 Exam | Online | Chapter 4 Quiz | Online |
| Next Chapter | |||
| Chapter 5 Exam | Online | Chapter 5 Quiz | Online |
| Lab Activities Answers & Solution | |||
| NA | |||