IT Essentials Chapter 9 Exam Answers 2018 2019 Version 6.0 100%

Last Updated on January 20, 2019 by Admin

IT Essentials Chapter 9 Exam Answers 2018 2019 Version 6.0 100%

Cisco ITE latest or IT Essentials v6.0 chapter 9 Exam Answers PC hardware and software (ITE Version 6.00) collection year 2017, 2018 and 2019 Full 100%. IT Essentials has been know as ITE. The following are the questions exam answers. Guarantee Passed. ITE v6.0 chapter 9 exam answers has some new update from the old version 5. You can review all chapter 9 Exam Answers. You will get passed scored 100% with this version 6.0. Good Luck for ITE v6.0 Exam!

1. Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)

   • Laptop CPUs operate at higher clock speeds.
   • Laptop CPUs use smaller cooling devices.
   • Laptop CPUs consume more power.
   • Laptop CPUs are interchangeable with desktop CPUs.
   • Laptop CPUs are designed to produce less heat.
     

     Explanation: Laptop CPUs are designed to use less power and generate less heat than desktop CPUs.

2. Which laptop component makes use of throttling to reduce power consumption and heat?

   • CPU
   • motherboard
   • optical drive
   • hard drive
     

     Explanation: To reduce heat and power consumption, CPU throttling can be used. CPU throttling reduces the CPU speed.

3. Why are SODIMMs well suited for laptops?

   • They have a small form factor.
   • They connect to external ports.
   • They do not produce heat.
   • They are interchangeable with desktops.
     

     Explanation: Small Outline Dual In-line Memory Modules, or SODIMMs, are designed for the space restrictions of laptops.

4. What is a characteristic of laptop motherboards?

   • Laptop motherboards use the same form factors as desktop motherboards.
   • Laptop motherboards are proprietary.
   • Laptop motherboards use standard form factors.
   • Laptop motherboard components are compatible with desktop motherboards.
     

     Explanation: Laptop motherboards are proprietary and vary based on the manufacturer. Laptop motherboards and desktop motherboards are designed differently and are not compatible. Components that are used on a desktop motherboard generally cannot be used on a laptop motherboard.

5. Which laptop component converts DC power to AC power?

   • fluorescent tube
   • inverter
   • power supply
   • backlight
     

     Explanation: The inverter will convert DC power to AC power. AC power is required by the backlight in a laptop and must be provided by an inverter. The power supply converts high voltage AC to low voltage DC, and fluorescent tubes convert electrical energy to light.

6. Where is a Wi-Fi antenna commonly located on a laptop?

   • on an external USB adapter
   • above the laptop screen
   • next to the keyboard
   • on the side of the laptop
     

     Explanation: The Wi-FI antenna is typically located above the laptop screen. It is connected to a wireless card internal to the laptop via an antenna wire and leads.

7. Which two methods can be used to configure laptop ACPI power options? (Choose two.)

   • BIOS settings
   • Windows Power Options utility
   • Windows UAC settings
   • Windows AERO theme settings
   • power dial
     

     Explanation: Windows UAC settings are used for elevation of user privileges, Windows AERO theme allows for advanced graphic functions, and power dial is a power setting preset by the manufacturer. You can configure laptop ACPI power options using the Windows Power Options located in the control panel. You also have to ensure that the ACPI power settings are enabled in the BIOS.

8. A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this?

   • None. Bluetooth connections are wireless.
   • VGA cable
   • USB cable
   • EIA/TIA 232 cable​
   • parallel cable
     

     Explanation: Bluetooth technology is wireless and a Bluetooth device can be used to connect up to seven other devices over a short distance.

9. A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection?

   • Control Panel > Networking and Sharing Center > Set up a new connection or network
   • Control Panel > Administrative Tools > Services
   • Control Panel > Internet Options
   • Control Panel > System > Device Manager
     

     Explanation: Wireless connections are configured within the Network and Sharing Center. A technician would have to configure the laptop to connect to the SSID of the wireless network that is to be joined, along with any security parameters which apply to that network.

10. Which technology provides laptops the ability to function on a cellular network?

    • mobile hotspot
    • Bluetooth
    • infrared
    • 802.11 Wi-Fi
      

      Explanation: Mobile hotspots allow a laptop to connect to a cellular network and gain WAN access. Bluetooth and infrared wireless work for short distances. 802.11 Wi-Fi technology provides laptops with access to a local network.​

11. A technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this?

    • Press outward on the clips that hold the sides of the SODIMM.
    • Pull outward by holding the center of the SODIMM module.
    • Apply downward force on the SODIMM module.
    • Desolder the SODIMM module.
      

      Explanation: SODIMM modules in a laptop are held in place by locking clips on either side. The correct process for removal of the module is to apply even pressure on the sides of both of the clips in an outward direction, so that they unlock and release the SODIMM module.

12. When replacing or adding memory to a laptop, where can a technician find the maximum amount of RAM each memory slot can support?

    • BIOS
    • System Properties window
    • POST screen
    • website of manufacturer
      

      Explanation: The POST screen, BIOS, and System Properties window will display how much RAM is currently installed, but will not display the maximum amount of RAM possible within a laptop. The manufacturer website must be consulted to determine the maximum amount of RAM possible.

13. What should be done immediately after a CPU is latched in and screwed down to a laptop motherboard?

    • The heat sink should be attached to the CPU.
    • The cooling fan should be fastened to the motherboard.
    • The power cable should be attached from the cooling fan to the motherboard.
    • The locked down CPU should be protected with thermal paste.
      

      Explanation: After a CPU is latched and secured to a laptop motherboard, thermal paste should be applied. The thermal paste should reside between the CPU and the heat sink of a laptop. This will mitigate CPU overheating and allow the CPU to operate at lower temperatures.

14. Which technology allows a mobile device to establish wireless communication with another mobile device by touching them together?

    • Bluetooth
    • NFC
    • IR
    • Lightning connector
      

      Explanation: Near field communication, or NFC, is commonly used to establish radio communication between two devices by placing them next to each other or by touching them together.

15. What are two differences between an e-reader and a tablet device? (Choose two.)

    • An e-reader only supports Wi-Fi connectivity but a tablet can support both Wi-Fi and cellular connectivity.
    • An e-reader commonly has longer battery life than a tablet device.
    • A tablet device is usually lighter in weight than an e-reader.
    • A tablet device screen may be harder to read in direct sunlight than an e-reader screen.
    • A tablet uses an electronic paper technology that provides better performance than an e-reader.
      

      Explanation: E-readers are optimized for reading electronic documents and are commonly lighter, have longer battery life, and are more readable in direct sunlight than tablets.

16. What type of device is commonly used to measure and collect daily activity data for achieving personal goals?

    • phablet
    • smart camera
    • fitness monitor
    • Global Positioning System
      

      Explanation: Fitness monitors are used for tracking daily activity and body metrics for collecting and analyzing health metrics.

17. A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)

    • exterior case
    • keyboard
    • CPU
    • optical drive
    • RAM
      

      Explanation: Routine preventive maintenance includes the cleaning of parts that can get dirty with everyday use. Internal components are not required to be cleaned as often as external parts. Nonabrasive cleaners should be used to ensure that no damage is caused to laptop components.

18. To clean laptops, which two products are recommended? (Choose two.)

    • cotton swabs
    • mild cleaning solution
    • ammonia
    • rubbing alcohol
    • car wax
      

      Explanation: To clean a laptop computer, mild substances and lint-free cloths are required. Cleaners should be nonabrasive. Otherwise they can damage the laptop components.

19. What two steps must be taken before performing a cleaning procedure on a laptop computer? (Choose two.)

    • Disconnect the laptop from the electrical outlet.
    • Remove all installed batteries.
    • Wipe the surface of the touch pad.
    • Clean the screen with a cloth.
    • Insert the cleaning disk into the optical drive.
    • Backup the registry.
      

      Explanation: To avoid electrical hazards or accidents, it is essential to remove any power source before cleaning any component.

20. What is the first step in the process of troubleshooting a laptop?

    • Identify the problem.
    • Establish probable causes.
    • Determine the exact cause.
    • Verify full functionality.

21. What is the next step in the troubleshooting process after a solution has been implemented on a laptop?

    • Verify the solution.
    • Document the solution.
    • Ask the customer to explain the problem.
    • Return the device to the customer.
      

      Explanation: Once a solution has been implemented, the technician should verify the solution and apply any preventive measures if applicable. On completion, the technician should then proceed with thorough documentation prior to returning the system to the customer.

22. While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?

    • Implement a solution.
    • Document the findings.
    • Determine the exact cause.
    • Verify the solution and full system functionality.
      

      Explanation: In troubleshooting, once the exact problem is identified, the next step is to determine the exact cause, in order to develop an action plan to correct the problem.

23. A technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this?

    • The display properties are incorrectly set.
    • The power management features are incorrectly set.
    • The power inverter is failing.
    • The screen has been burned in.
    • One of the RAM modules is failing.
      

      Explanation: A bad power inverter would cause an LCD panel to darken whereas a failing memory module would cause random system crashes or freezes. Power Management Features would affect the power options of the laptop, but a burnt-in screen would cause a ghosted image to reside on the panel itself. An incorrectly set LCD can result in images that appear pixelated or stretched on the laptop.

24. A user with a company-issued smartphone notices that there is a gap at the end of the device. A technician examines the smartphone and discovers that the battery is swollen. What should the technician do next?

    • Use the smartphone until the battery is completely discharged.
    • Clean the battery leads with baking soda.
    • Replace the battery.
    • Use a multimeter to see if the output voltage is within range.
      

      Explanation: A swollen battery should be replaced with a new one from the smartphone manufacturer.