Last Updated on March 24, 2021 by Admin
What action should a technician avoid when dealing with a talkative customer?
- giving the customer a full minute to talk
- asking closed-ended questions to regain control of the conversation
- stepping in and attempting to refocus the customer
- asking social questions such as “How are you today?”
Answers Explanation & Hints:
When dealing with a talkative customer, the technician should not encourage non-problem related conversation. Instead, the technician should try to get the customer to refocus on the problem.