What task should be completed before escalating a problem to a higher-level technician?

Last Updated on February 16, 2019 by Admin

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What task should be completed before escalating a problem to a higher-level technician?

  • Document each test that was tried.
  • Ask the customer to open a new support request.
  • Redo each test to ensure the accuracy of the results.
  • Replace all hardware components with components that are known to work.

    Explanation:

    Before escalating a ticket, document each test that has been performed. Information about the tests is vital if the problem needs to be escalated to another technician.

For All Questions: IT Essentials Chapter 4 Exam Answers 2018 2019 Version 6.0 100%

Learning with Cisco Netacad, there are many exams and lab activities to do. Some instructor require students to complete all Chapter exams, Pre-Test, Practices Final, Final Exam and Chapter Quiz. No mater what instructors want you to do, examict.com offers all exams and lab activities answers and solutions with clear explanation. Our Experts have verified all exam answers before we published to the website. We recommended you to chose any relevant chapter from the following:

IT Essentials v6.0
Assignments Practice Quizzes
Answers Online Answers Online
Chapter 4 Exam Online Chapter 4 Quiz Online
Next Chapter
Chapter 5 Exam Online Chapter 5 Quiz Online
Lab Activities Answers & Solution
NA