Last Updated on March 24, 2021 by Admin
Which situation would require that a support desk call be given the highest priority?
- Some computers cannot log in to the network.
- A couple of computers have operating system errors.
- A user is requesting a RAM memory upgrade.
- The company cannot operate because of a system failure.
- Two users are requesting an application enhancement.
Answers Explanation & Hints:
Call prioritization is a very important task for a call center. Call prioritization saves time by solving the most important issues first. A failure that stops company operations should be considered a top priority.